How to Access/Request this Service
wcu.edu - Access on request by department/office head. Place a service request with the IT Help Desk.
paws.wcu.edu - Access on request by faculty/staff member. Place a service request with the IT Help Desk.
claws.wcu.edu - Automatically created when student enrolls.
Faculty Professional Presence Website - Access on request by faculty member. Go to http://faculty.wcu.edu and click on Request Form in the left sidebar. Someone will be in touch with you within one work day.
Service Description
The following Web publishing environments are available for students, faculty and staff at WCU.
www.wcu.edu - the official website for the University
space - wcu.edu - as needed
expectations - wcu.edu - critical service and expected to be up at all times. Mission Critical. Outage windows, if any, will be announced.
paws.wcu.edu - website for professional use for faculty and staff
space - 500mb per faculty or staff member
expectations - expected to be up. Best Effort. Outage windows, if any, will be announced.
faculty professional presence websites - website for professional use for faculty
space - as needed
expectations - expected to be up. Best Effort. Outage windows, if any, will be announced.
claws.wcu.edu - website for students and student organizations
space - 500mb per student or student organization
expectations - expected to be up. Best Effort. Outage windows, if any, will be announced.
Other online resources are:
Blackboard
Wikis & Blogs
WCU Website Standards & Guidelines (PDF)
Additional services for university organizational websites on wcu.edu:
- compliance with accessibility and usability standards
service: text-only version of all pages, using Usablenet Assistive
service: design for wcu.edu pages is compliant - subdomains
These are a great alternative to the standard URL for promotional purposes. Example – English.wcu.edu is a subdomain for the English Department that is also www.wcu.edu/609.asp.
service: we will create a subdomain to forward to a single webpage. - university search engine
we manage WCU’s Google Mini search tool for the WCU website.
service: force pages to return at the top of search results for a given keyword or set of keywords.
service: remove old pages from the search engine’s results - website usage reports
Information about the traffic coming to a single webpage or set of webpages, using Google Analytics.
service: PDF report is emailed monthly. - webmaster contact email
webmaster@wcu.edu is open for all questions, comments and concerns about any and all WCU websites. We receive incoming email and route it appropriately.
Requirements/Limitations
To edit wcu.edu - windows, Internet Explorer, account for RedDot/Content Management System. Additional software is needed to edit images, audio and video.
To edit paws.wcu.edu or claws.wcu.edu - account for paws/claws, web editing software (such as Dreamweaver) - available in on-campus labs for students, in the Faculty Sandbox for faculty or available for purchase by faculty, staff, and students.
To edit faculty professional presence websites using WordPress - account for the site, standard supported internet browser.
Eligibility
wcu.edu - Faculty and staff, as identified by department/office head, for official university sites
paws.wcu.edu - Faculty and staff
claws.wcu.edu - students and student organizations
faculty professional presence websites - Faculty
Service Availability
Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.
IT’s Role
Provide RedDot accounts, offer training and support as detailed here, keep all servers online, create webspace on paws/claws when needed.
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Faculty may also get help building a faculty professional presence website from the Faculty Sandbox.
More Information
wcu.edu - Contact Web Services
Faculty Professional Presence Website - http://faculty.wcu.edu/
Charge for this Service
No charge